FAQ

Orders & shipping

When will my pre-order ship?

Scalp Theory pre-orders ship within about 4 weeks of your order. Copper Theory ships from our current first batch — you’ll get tracking by email as soon as it’s on the way. Pre-order timing is always shown on the product page.

Where do you ship?

Available shipping options and rates are calculated for your address at checkout.

Using the products

How do I use Copper Theory?

Apply 3–5 drops to clean skin morning and evening. Let it absorb, then follow with moisturiser. Use daily for best results.

How do I use Scalp Theory?

Apply to a clean, dry or slightly damp scalp. Part the hair and apply directly to the scalp in sections — do not rinse. Use once daily, morning or evening. Copper peptides work gradually, so consistency matters.

Why is the serum slightly blue?

The natural blue tint comes from the copper peptide itself — a sign the active is really in there, not an added dye.

Ingredients & suitability

Are your products fragrance-free?

Yes — no added fragrance and no added colourants. Full INCI ingredient lists are on every product page.

Can I use these while pregnant or with sensitive skin?

We recommend a patch test before first use. If you’re pregnant, nursing, or have a skin condition, please check with your doctor or dermatologist before starting any new active.

Returns & support

What’s your return policy?

See our refund policy for full details.

How do I reach you?

Email info@mycenaskin.com and we’ll reply within 1–2 business days.