Refund policy

Our promise
We want you to love your Mycena Skin products. If something isn't right, tell us within 30 days of delivery and we'll make it right with a refund or a replacement — your choice.

If there's a problem with your product
If your product arrives damaged, is defective, is the wrong item, doesn't match how we described it, or your skin doesn't get on with it, email us at info@mycenaskin.com within 30 days of delivery. Opened is fine, and in most cases you won't need to send anything back. We'll refund you or send a replacement, whichever you prefer. If we do ask for the item back, we'll cover the return shipping.

Changed your mind?

• Email us at info@mycenaskin.com within 30 days of delivery.
• Unopened items in their original packaging can be returned for a full refund. Return shipping is the customer's responsibility, and there's no restocking fee.
• Already opened it and simply didn't get on with it? Get in touch anyway — we'd rather hear why than keep your money.

Refunds
Once your refund is approved, we'll send it to your original payment method within 5 business days. Your bank or card issuer may take extra time to post it.

Non-returnable items
Gift cards can't be returned.

Questions?
Reach us at info@mycenaskin.com — a real person reads every message, every business day (and most weekends).